1.0 DELIVERY RATES

1. DELIVERY TO MAJOR CITIES IN PENINSULAR MALAYSIA:

   1. For Wine Club Members - FREE Delivery Within Klang Valley; For non-Members - Delivery within Klang Valley, please add RM 10.00 per delivery (min 3 bottles max 12 bottles). For order above 12 bottles, please add RM 1.50 per bottle.

   2. For major cities in Peninsular Malaysia, please add RM18.00 per delivery (min 3 bottles max 12 bottles). For orders above 12 bottles, please add RM3.00 per bottle. (This rate applies to both members and non-members)

2. DELIVERY TO SABAH, SARAWAK, SINGAPORE AND ALL OTHER COUNTRIES

   To check the delivery rates to your preferred destination, please kindly contact our Shipping Department at 03-6273 4589 from Monday - Friday 10am - 6pm.

2.0 SHIPPING TERMS & CONDITIONS

1. Unless otherwise stated, all deliveries are carried out via appointed courier companies only. Please do not use PO Box address for delivery. The above rates are subject to change without prior notice.

2. Prices quoted is duty paid Ex-KUL. Casa Vino is not responsible for any local government taxes incur in the countries where wines are shipped to.

3. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

4. Casa Vino is only responsible for one time delivery charge. If the recipient is absent at the time of delivery at the specified address, the additional charges that arise from the second delivery will be borne by you and will be charged accordingly.

5. We strive to ensure that all products are available to you as quickly as possible. Average time of orders is 5-7 working days from shipping date. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with our courier partners who we believe will always do their best to deliver the products by the estimated delivery date. 

6. Occasionally, a delay in the shipment of product may occur due to festive seasons, promotional period or incomplete shipping details supplied. If your orders have not arrived within a specified date or time, kindly contact our Shipping Department or email us at cellarclub@casavino.com.my 

7. It is your responsibility to inform Casa Vino if any order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquires with the courier company to ensure delivery occurs as soon as possible. We will not held liable for any loss or damage resulting from late delivery.

8. You are advised to examine your purchase and confirm that they are in good order upon receiving them. Any pilferage or damage found in the products must be reported immediately.

9. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

10. As a guide only, our couriers attempt to deliver to business and home addresses between 9am and 12pm. Unfortunately, we are unable to give a guaranteed time of delivery.

11. Without limiting the operation of any Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

12. Without limiting the operation of any Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancel the order.

13. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.